 |
|
The Friendly Face of IT: User-friendly IT Management
sponsored by Numara Software
 | Webcast: | Posted: 06 Jan 2009
| | Premiered: | Available On Demand | | | Speaker: |
Don Cholish, Product Manager
|
| |
Summary: |
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.
| 
|
 |
|
|
Top 10 Things to Look for in an Applicant Tracking System
sponsored by Taleo
 | White Paper: | Posted: 06 Jan 2009
| | Published: | 31 Dec 2008 | |
Summary: |
This paper explains the top 10 things to look for in an applicant tracking system.
|
|
 |
|
|
You Can Take It with You: Mobile Messaging and Collaboration
sponsored by Avaya Inc.
| White Paper: | Posted: 05 Jan 2009
| | Published: | 31 Dec 2008 | |
Summary: |
Aberdeen's latest study on enterprise mobile messaging and collaboration demonstrates that Best-in-Class organizations are extracting the maximum value out of their mobility investments to drive measurable improvements.
|
|
 |
|
|
The Well-Equipped Support Center - On Demand Remote Support Software-As-A-Service Powers a Vital Resource for Any Support Center
sponsored by NTR Global
| White Paper: | Posted: 17 Dec 2008
| | Published: | 16 Dec 2008 | |
Summary: |
The use of Remote Support Technologies gives support reps greater visibility into customer issues, and increases customer perceptions of the professionalism of the team and its value.
|
|
 |
|
|
Optimizing Customer Retention Programs
sponsored by Portrait Software
| White Paper: | Posted: 16 Dec 2008
| | Published: | 16 Dec 2008 | |
Summary: |
Read this case study and find out about how Uplift Modeling can help your marketing programs and increase campaign ROI.
|
|
 |
|
|
Managing Customer Profitability with Martha Rogers - Expert Podcast
sponsored by Portrait Software
 | Podcast: | Posted: 10 Dec 2008
| | Premiered: | 09 Dec 2008 | | | Speaker: |
Martha Rogers, Founding Partners, Peppers & Rogers Group
|
| |
Summary: |
Listen to Martha's podcast for best practices on building customer profitability through CSRs and tips for treating each customer as an individual.
|
|
|
|
|
The Lean Paradox: Flexible Supply Chain Management and Outsourced Manufacturing
sponsored by E2open
| Webcast: | Posted: 09 Dec 2008
| | Premiered: | Available On Demand | | | Speakers: |
Don Alvine, VP and Chief Procurement Officer
Mickey North Rizza, Research Director
Rich Becks, Senior Vice President, Product Management
|
| |
Summary: |
LSI Corporation deployed lean supply chain management practices to significantly cut costs and cycle times. Don't miss your chance to learn how they did it.
|
|
 |
|
|
Customers Discuss Oracle Database 11g
sponsored by Oracle Corporation
| Webcast: | Posted: 09 Dec 2008
| | Premiered: | Available On Demand | | | Speaker: |
Plamen Zyumbyulev, Head of DBA Sector
Marc Ladin, VP Global Marketing
Logan McLeod, IT Strategist
Don Janik, Chief Architect and Security Manager
|
| |
Summary: |
Why are customers switching to Oracle Database 11g? Listen as customers from Mobiltel, Warner Music, 3n, and Dell discuss the features and improvements that made them switch.
|
|
 |
|
|
Formalizing Operational Governance: Ensuring the Well-managed Enterprise
sponsored by Vitria Technology, Inc.
| White Paper: | Posted: 08 Dec 2008
| | Published: | 08 Dec 2008 | |
Summary: |
Operational Governance poses a significant challenge for businesses today, one that has considerable direct and indirect costs. With the advent of Vitria's Operational Governance Solution, a new class of governance is available.
|
|
 |
|
|
Sol Melia
sponsored by Infor
| Case Study: | Posted: 05 Dec 2008
| | Published: | 05 Dec 2008 | |
Summary: |
Sol Melia selected Infor CRM as it provided them a powerful, integrated marketing suite that helped them analyze, segment, generate customer lists, and execute campaigns without IT resources needing to take part in the marketing process.
|
|
 |
|
|
The Payoffs of a Single View
sponsored by Infor
| White Paper: | Posted: 05 Dec 2008
| | Published: | 05 Dec 2008 | |
Summary: |
This paper details the single view strategies of several global companies that have successfully applied the vision to achieve their view and the technology to enable it.
|
|
|
|
|
Before & After: Quantifying Business Rule Results in Key Banking Applications
sponsored by ILOG, Inc. (BRMS)
| White Paper: | Posted: 02 Dec 2008
| | Published: | 01 Dec 2007 | |
Summary: |
This white paper details five actual business rule management systems deployments, providing a before and after view for each credit and lending application.
|
|
 |
|
|
ILOG in Lending and Credit - A Solution Brief
sponsored by ILOG, Inc. (BRMS)
| Product Literature: | Posted: 02 Dec 2008
| | Published: | 01 Jan 2006 | |
Summary: |
This white paper discusses approaches for enabling greater product agility and efficiency in credit decisions, improving customer retention and attracting a higher number of new consumers.
|
|
|
|
|
Fraud Prevention and Detection for Credit and Debit Card Transactions
sponsored by ILOG, Inc. (BRMS)
| White Paper: | Posted: 02 Dec 2008
| | Published: | 01 Sep 2007 | |
Summary: |
This white paper examines credit card fraud and details business rules-based fraud prevention and detection.
|
|
|
|
|
Customer Satisfaction with Email Archiving Systems
sponsored by Sunbelt Software
| White Paper: | Posted: 24 Nov 2008
| | Published: | 06 Aug 2008 | |
Summary: |
Osterman Research surveyed organizations about a variety of email archiving systems to understand overall satisfaction of their current archiving system. The goal is to help decision makers in their archiving evaluation process.
|
|
 |
|
MORE SPECIFIC TOPICS:
Churn |
Customer Loyalty