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Johns Hopkins University Lowers TCO across the Entire Oracle Stack
sponsored by Oracle Corporation
 | Videocast: | Posted: 09 Jan 2009
| | Premiered: | 09 Jan 2009 | | | Speaker: |
Raymond Payne, Principal Architecht for Oracle Infrastructure
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Summary: |
In this video Raymond Payne, explains how My Oracle Support helped them to lower their total cost of ownership of the applications and technologies that they use from Oracle.
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Grupo Carvajal Increase DBA Productivity by 25%
sponsored by Oracle Corporation
| Videocast: | Posted: 09 Jan 2009
| | Premiered: | 09 Jan 2009 | | | Speaker: |
Eduardo Carrasquilla, Director of Infrastructure
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Summary: |
In this videocast Eduardo Carrasquilla, Director of Infrastructure for Grupo Carvajal states that My Oracle Support is a positive move made my Oracle to take the support speeding to the next level.
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Widex a Perfect Match: VAI Implements E-Commerce Solution for Hearing Aid Provider
sponsored by VAI, Vormittag Associates, Inc.
 | Case Study: | Posted: 30 Dec 2008
| | Published: | 30 Dec 2008 | |
Summary: |
Widex needed a Web-based solution to deliver customized content and applications to its hearing aid dispensers, to help improve customer service and speed delivery times, Widex called on VAI to develop a customized e-Commerce solution.
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Lower IT Risks and Costs with Oracle Customer Services
sponsored by Oracle Corporation
| Data Sheet: | Posted: 18 Dec 2008
| | Published: | 18 Dec 2008 | |
Summary: |
As companies look for ways to drive down costs and gain a competitive edge, many choose the expert Hyperion service provided by Oracle Advanced Customer Services.
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Bell Dials into Project Success with Advanced Customer Services
sponsored by Oracle Corporation
| Case Study: | Posted: 11 Dec 2008
| | Published: | 11 Dec 2008 | |
Summary: |
Read how Oracle's Advanced Customer Services provides an enhanced level of support that helps Bell to prevent problems before they occur and expedites resolutions.
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Standards-based Shared Authentication for Scalable Consumer Authentication: Behind the Technical Curtain
sponsored by VeriSign (Europe, Middle East and Africa)
| White Paper: | Posted: 04 Dec 2008
| | Published: | 13 Nov 2008 | |
Summary: |
Standards-based shared authentication enables organizations to scale users, services, and relationships quickly and cost-effectively by providing a managed network for two-factor consumer authentication and token distribution.
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Integrating Unified Communications into Business Applications to Improve Customer Service - Podcast - Expert Podcast
sponsored by IBM
 | Podcast: | Posted: 24 Nov 2008
| | Premiered: | 23 Nov 2008 | | | Speaker: |
Don Van Doren, Principal and Co-founder, UniComm Consulting
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Summary: |
UC is not a product or system, but rather a way of envisioning how communications works within an enterprise to support its business goals.
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Maturing with the Millennials Are Organisations Prepared for the Millennial Consumer?
sponsored by Genesys
| White Paper: | Posted: 18 Nov 2008
| | Published: | 18 Nov 2008 | |
Summary: |
Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.
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Achieving Profitable Growth through Exceptional Customer Experience
sponsored by CA
| White Paper: | Posted: 07 Nov 2008
| | Published: | 07 Nov 2008 | |
Summary: |
In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
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Mentor Graphics Video Testimonial
sponsored by InQuira Inc
| Videocast: | Posted: 20 Oct 2008
| | Premiered: | 18 Oct 2008 | | | Speaker: |
Tom Floodeen, VP
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Summary: |
In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
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Integrating Unified Communications into Business Applications to Improve Customer Service - Videocast - Expert Webcast
sponsored by IBM
 | Video: | Posted: 22 Sep 2008
| | Premiered: | 19 Sep 2008 | |
Summary: |
Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
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Surviving and Thriving in the Customer-Driven Age
sponsored by Oracle Corporation
| White Paper: | Posted: 19 Sep 2008
| | Published: | 19 Sep 2008 | |
Summary: |
The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
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Demo Application Server Revolution: Feature Packs and the New World of SOA + Web 2.0
sponsored by IBM
 | Software Demo: | Posted: 20 Aug 2008
| | Published: | 20 Aug 2008 | |
Summary: |
This video shows customers the power WAS 6.1 has to bring you future: SOA + Web 2.0 unites!
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Bowen & Groves Wins ContactCenterWorld.com 2008 Members' Choice Award
sponsored by Bowen & Groves
| Press Release: | Posted: 22 Jul 2008
| | Published: | 22 Jul 2008 | |
Summary: |
Bowen & Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers.
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Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch
sponsored by Teleformix
| Data Sheet: | Posted: 11 Jul 2008
| | Published: | 01 Jul 2008 | |
Summary: |
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
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SEE: Related Topics