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Widex a Perfect Match: VAI Implements E-Commerce Solution for Hearing Aid Provider
sponsored by VAI, Vormittag Associates, Inc.
 | Case Study: | Posted: 30 Dec 2008
| | Published: | 30 Dec 2008 | |
Summary: |
Widex needed a Web-based solution to deliver customized content and applications to its hearing aid dispensers, to help improve customer service and speed delivery times, Widex called on VAI to develop a customized e-Commerce solution.
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SIP Trunking in the Next-Generation Contact Center - Vendor Webcast
sponsored by Acme Packet
 | Webcast: | Posted: 22 Dec 2008
| | Premiered: | Available On Demand | | | Speaker: |
James Slaby, Director, Enterprise and Contact Center Solutions Marketing
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Summary: |
This session will also explore some customer case studies to show how early adopters of SIP trunking in contact centers have successfully managed these issues, and examines some of the unexpected implementation challenges and benefits they've encountered.
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The Well-Equipped Support Center - On Demand Remote Support Software-As-A-Service Powers a Vital Resource for Any Support Center
sponsored by NTR Global
| White Paper: | Posted: 17 Dec 2008
| | Published: | 16 Dec 2008 | |
Summary: |
The use of Remote Support Technologies gives support reps greater visibility into customer issues, and increases customer perceptions of the professionalism of the team and its value.
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Managing Customer Profitability with Martha Rogers - Expert Podcast
sponsored by Portrait Software
 | Podcast: | Posted: 10 Dec 2008
| | Premiered: | 09 Dec 2008 | | | Speaker: |
Martha Rogers, Founding Partners, Peppers & Rogers Group
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Summary: |
Listen to Martha's podcast for best practices on building customer profitability through CSRs and tips for treating each customer as an individual.
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Presentation Transcript: Integrating Unified Communications into Business Applications to Improve Customer
sponsored by IBM
| White Paper: | Posted: 05 Dec 2008
| | Published: | 05 Dec 2008 | |
Summary: |
In this presentation transcript of a recent expert videocast, you'll read how Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
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Continuous Customer Dialogues: Strategies for Growth and Loyalty in Multi-Channel Customer-Oriented Organizations
sponsored by Infor
| White Paper: | Posted: 05 Dec 2008
| | Published: | 05 Dec 2008 | |
Summary: |
The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
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Increasing Profitability through Intelligent Interactions: Innovative Marketing Strategies in the Communications Industry
sponsored by Infor
| White Paper: | Posted: 05 Dec 2008
| | Published: | 05 Dec 2008 | |
Summary: |
Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth.
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Contact Centers for Dummies
sponsored by Avaya Inc.
| Book: | Posted: 21 Nov 2008
| | Published: | 21 Nov 2008 | |
Summary: |
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
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Business Process Automation in Financial Services
sponsored by Microsoft Corporation India Pvt Ltd
| White Paper: | Posted: 18 Nov 2008
| | Published: | 18 Nov 2008 | |
Summary: |
BPA solutions provide the tools, technologies, and infrastructure to automate complex business processes end to end in order to help increase competitive advantage and deliver tremendous value and visibility to your business.
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Business Process Automation in Retail
sponsored by Microsoft Corporation India Pvt Ltd
| White Paper: | Posted: 18 Nov 2008
| | Published: | 18 Nov 2008 | |
Summary: |
BPA solutions provide the tools, technologies, and infrastructure to automate complex business processes end to end in order to help increase competitive advantage and deliver tremendous value and visibility to business.
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E-Book: Improve the Efficiency of Your Call Center - Leveraging VoIP and Session Initiation Protocol (SIP)
sponsored by Genesys
| White Paper: | Posted: 06 Nov 2008
| | Published: | 06 Nov 2008 | |
Summary: |
Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.
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E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes
sponsored by Angel.com
| White Paper: | Posted: 04 Nov 2008
| | Published: | 04 Nov 2008 | |
Summary: |
Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
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E-Book: Capitalizing on Unified Communications in the Call Center
sponsored by CosmoCom, Inc.
| White Paper: | Posted: 03 Nov 2008
| | Published: | 03 Nov 2008 | |
Summary: |
In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.
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Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile
sponsored by Angel.com
| White Paper: | Posted: 29 Oct 2008
| | Published: | 29 Oct 2008 | |
Summary: |
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.
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The Value of Customer Insight
sponsored by Siperian, Inc.
| Webcast: | Posted: 13 Oct 2008
| | Premiered: | Available On Demand | | | Speaker: |
David Loshin, President
Joe DosSantos
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Summary: |
Check out this webcast to learn how true customer insight removes obstacles and combines data in new ways to make previously hidden trends, interrelationships and influences visible.
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MORE SPECIFIC TOPICS:
Call Centers |
Contact Centers