IP-based Call Centers Reports

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

Boost Your Team's Output: 5 Key Productivity Hacks
sponsored by Slack
WHITE PAPER: Eliminate productivity blockers and uncover five best practices for streamlining and automating your team's workflows.
Posted: 20 Dec 2023 | Published: 20 Dec 2023

TOPICS:  IT Management
Slack

Computer Weekly – 17 October 2023: The Most Influential Women in UK Technology 2023
sponsored by TechTarget ComputerWeekly.com
EZINE: In this week's Computer Weekly, we announce this year's list of the 50 most influential women in UK technology. We talk to Suki Fuller, who topped the list, about her journey in IT and the importance of diversity and inclusion. And we meet our rising stars – the women on a trajectory to influence the UK tech community. Read the issue now.
Posted: 16 Oct 2023 | Published: 17 Oct 2023

TechTarget ComputerWeekly.com

4 IT Automation Myths Dispelled
sponsored by Red Hat
EBOOK: Read this e-book to learn how to overcome practical barriers to holistic automation adoption within your organization. Coverage includes automation goal setting, common myths, how to unite teams and training, and scaling automation across the business.
Posted: 22 Apr 2024 | Published: 22 Apr 2024

Red Hat

A Proactive Approach To Field Service 5 Priorities For Implementing Strong Service Foundations
sponsored by ServiceNow
EBOOK: This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
Posted: 22 Feb 2024 | Published: 22 Feb 2024

ServiceNow

AI & Automation: Emerging Trends in the IT Industry Today
sponsored by Slack
WHITE PAPER: Explore how AI and automation are redefining work to enhance productivity and cut costs for IT teams.
Posted: 20 Dec 2023 | Published: 20 Dec 2023

TOPICS:  IT Management
Slack

CW EMEA - April 2023: Under attack and stressed out
sponsored by TechTarget ComputerWeekly.com
EZINE: In this month's CW EMEA, we look at how cyber attacks are taking a toll on security professionals, damaging their mental health and forcing some to quit. We also look at Finland's allure for tech entrepreneurs, how software is enabling a new business model for a Swedish car manufacturer, and the importance of backup testing. Read the issue now.
Posted: 12 Apr 2023 | Published: 13 Apr 2023

TechTarget ComputerWeekly.com