Call Centres Multimedia

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Software Subscription & Support sponsored by IBM VIDEO: In this brief video, learn how to stay ahead of IT trends with IBM Software Subscription and Support. You'll discover how you can drive efficiency, increase productivity, and streamline workflows with access to downloads and enhancements throughout the software lifecycle. Posted: 30 Jul 2013 \| Premiered: 30 Jul 2013 TOPICS: Application Life-Cycle Management \| Application Performance Management \| Applications Management \| Call Centers \| Customer Service \| Software Maintenance \| Software Upgrades \| Technical Support Staff

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

The Secret Recipe: Transforming Best-In-Class Contact Centers sponsored by Talkdesk WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help. Posted: 27 Aug 2019 \| Premiered: Aug 27, 2019 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Consolidate File Transfer Activity sponsored by IBM VIDEOCAST: Learn how IBM Sterling File Gateway provides a file transfer solution that's as powerful as it is easy to use. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Minimize Risk and Strengthen Compliance in Data Exchange sponsored by IBM WEBCAST: Are your files secured and reliable? Overcome security and compliance concerns with managed file transfer technology. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Getting Started with Secure DevOps sponsored by Veracode, Inc. VIDEO: Watch this video to learn how DevOps can impact security and how to make the development process secure as well. Posted: 17 Jan 2018 \| Premiered: 17 Jan 2018 TOPICS: IT Management

A Complete Paradigm Shift in Enterprise Storage sponsored by IBM WEBCAST: It's time to get more value from your data storage solution. Answer these questions for a comparative cost of ownership. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management

In Place Analytics for VSAM, ADABAS, DB2, IMS and more sponsored by IBM WEBCAST: Hear about the latest QMF enhancements and experience a demonstration of the self-service Business Analytics feature. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management

Vident Health: More Than the Sum of its Parts sponsored by McAfee, Inc. VIDEO: Find out how Vident Health overcame alert overload and enabled an innovative, patient-focused environment. Posted: 10 May 2017 \| Premiered: 10 May 2017 TOPICS: IT Management

ASICS EMEA Hits the Ground Running with Cloud-Based Mobility Solution sponsored by Microsoft VIDEO: Watch this video to learn how everyone at ASICS is in better shape to help the company attain its goal to become the number one brand for the sports enthusiast by using the Microsoft Enterprise Mobility + Security (EMS) solution. Posted: 14 Feb 2018 \| Premiered: 14 Feb 2018 TOPICS: IT Management