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Need to reduce your telecom and I.T costs? Nuance can help with Speech-Driven packaged applications - Vendor Podcast
sponsored by Nuance
 | Podcast: | Posted: 02 Dec 2008
| | Premiered: | 02 Dec 2008 | | | Speaker: |
Franco Sicilia, Senior Manager, Market Development, Employee Productivity Suite (EPS)
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Summary: |
Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
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Need to reduce your telecom and I.T costs? Nuance can help with Speech-Driven packaged applications - Vendor Webcast
sponsored by Nuance
 | Webcast: | Posted: 01 Dec 2008
| | Premiered: | Available On Demand | | | Speaker: |
Franco Sicilia, Senior Manager, Market Development, Employee Productivity Suite (EPS)
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Summary: |
Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
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5 Ways to Improve Customer Service in A Down Economy - Vendor Podcast
sponsored by OpenSpan
| Podcast: | Posted: 19 Sep 2008
| | Premiered: | 18 Sep 2008 | | | Speaker: |
Francis Carden, Founder
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Summary: |
In today's "do more with less" environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The podcast highlights 5 ways to improve the customer experience in a highly cost effective.
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Using Real-Time Information to Improve Contact Center Performance
sponsored by Genesys
| Podcast: | Posted: 05 May 2008
| | Premiered: | 05 May 2008, 09:00 EDT (13:00 GMT) | | | Speaker: |
Ken Landoline, Program Manager of Customer-Centric Strategies at Yankee Group
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Summary: |
From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
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MORE SPECIFIC TOPICS:
Contact Center Workforce Management Software