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Need to reduce your telecom and I.T costs? Nuance can help with Speech-Driven packaged applications - Vendor Podcast
sponsored by Nuance
 | Podcast: | Posted: 02 Dec 2008
| | Premiered: | 02 Dec 2008 | | | Speaker: |
Franco Sicilia, Senior Manager, Market Development, Employee Productivity Suite (EPS)
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Summary: |
Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
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Need to reduce your telecom and I.T costs? Nuance can help with Speech-Driven packaged applications - Vendor Webcast
sponsored by Nuance
 | Webcast: | Posted: 01 Dec 2008
| | Premiered: | Available On Demand | | | Speaker: |
Franco Sicilia, Senior Manager, Market Development, Employee Productivity Suite (EPS)
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Summary: |
Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
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The Inside Story on Compliance – Confessions of a QSA - Vendor Webcast
sponsored by Imprivata, Inc.
| Webcast: | Posted: 06 Nov 2008
| | Premiered: | Available On Demand | | | Speaker: |
John Kindervag, Senior Analyst, Forrester Research
Brennan O'Hara, Director of Product Marketing, Imprivata
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Summary: |
Check out this webcast and learn more about PCI DSS best practices and get expert tips for surviving compliance audits.
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Putting the Caller First: Interactive Voice Response (IVR) & Voice User Interface (VUI) Design That Enhances Customer Experience
sponsored by Angel.com
| Webcast: | Posted: 29 Oct 2008
| | Premiered: | Available On Demand | | | Speaker: |
Mike Ahnemann, Principal VUI Designer
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Summary: |
Attend this webcast to learn how with Inbound and Outbound Interactive Voice Response (IVR) solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions.
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Mentor Graphics Video Testimonial
sponsored by InQuira Inc
| Videocast: | Posted: 20 Oct 2008
| | Premiered: | 18 Oct 2008 | | | Speaker: |
Tom Floodeen, VP
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Summary: |
In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
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The Value of Customer Insight
sponsored by Siperian, Inc.
| Webcast: | Posted: 13 Oct 2008
| | Premiered: | Available On Demand | | | Speakers: |
David Loshin, President
Joe DosSantos
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Summary: |
Check out this webcast to learn how true customer insight removes obstacles and combines data in new ways to make previously hidden trends, interrelationships and influences visible.
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Drive Sales Performance: Keys to preparing your reps for today's sale environment - Vendor Webcast
sponsored by SAVO Group
| Webcast: | Posted: 26 Sep 2008
| | Premiered: | Available On Demand | | | Speaker: |
Leigh Segall, VP of Marketing
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Summary: |
View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.
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Empower Siebel 8.0 Users with New Simple-to-use Rules Engines
sponsored by Oracle Corporation
| Podcast: | Posted: 18 Sep 2008
| | Premiered: | 18 Sep 2008 | | | Speaker: |
Hear Rick Watts, Sr. Configuration Specialist
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Summary: |
Siebel CRM 8.0 takes user empowerment to the next level with the addition of a simple-to-use rules engine, making industry-leading business rules easily accessible from Siebel.
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B2B interactions- what are the leaders doing? - Vendor Webcast
sponsored by EXTOL International Inc.
| Webcast: | Posted: 09 Sep 2008
| | Premiered: | Available On Demand | | | Speakers: |
Jim O'Leary, Vice President, Product Management, EXTOL
Nari Viswanathan, Research Director , The Aberdeen Group
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Summary: |
In today's global economy, businesses are finding an increasing need for multi-enterprise supply chains, or business networks, to be focused on process integration and collaboration.
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Leveraging EMC Captiva and eCopy for Your Distributed Capture Needs
sponsored by EMC Corporation
| Webcast: | Posted: 28 Aug 2008
| | Premiered: | Available On Demand | | | Speakers: |
Bill Galusha, Senior Product Marketing Manager
Jack Mangan, Senior Software Alliances Manager
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Summary: |
This webcast details the EMC Captiva and eCopy Distributed Capture Solution, a document management solution that reduces costs and delays in moving paper between sites.
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Accelerate Your Business with WebSphere Portal Accelerators
sponsored by IBM
| Videocast: | Posted: 12 Aug 2008
| | Premiered: | 13 Aug 2008 | |
Summary: |
This demonstration shows how accelerators for IBM WebSphere Portal Server help an organization effectively deal with a critical Customer Service situation.
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Bringing Personalized Financial Services to Farmers - Vendor Webcast
sponsored by Cisco Systems, Inc.
| Videocast: | Posted: 26 Jun 2008
| | Premiered: | 19 Jun 2008 | |
Summary: |
In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.
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Avoiding Data Integration Pitfalls
sponsored by Pitney Bowes Group 1 Software
| Webcast: | Posted: 13 May 2008
| | Premiered: | Available On Demand | |
Summary: |
In this Webcast, featured speaker Michael Czerniawski of
System's Evolution, Inc. (SEI), discusses data integration pitfalls and
will provide you the five keys to getting the information you need now.
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Top Five Things to Do to Prepare for an Oracle Upgrade
sponsored by Oracle Corporation
| Podcast: | Posted: 21 Apr 2008
| | Premiered: | 21 Apr 2008 | | | Speaker: |
Sameer Patkar, Vice President of Service Engineering for Oracle's Customer Service
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Summary: |
Oracle VP Sameer Patkar discusses the top 5 things customers who are considering an upgrade from Oracle 9i can do to ensure success. He addresses the importance of understanding the technical and business processes involved in any successful upgrade.
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How Oracle leverages ITIL v3 to Help Customers Upgrade with Confidence
sponsored by Oracle Corporation
| Podcast: | Posted: 16 Apr 2008
| | Premiered: | 16 Apr 2008, 09:00 EDT (13:00 GMT) | | | Speaker: |
Saleem Haque, Vice President, Advanced Customer Services, Oracle
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Summary: |
Hear from Saleem Haque, Vice President of Delivery for Advanced Customer Services about how ITIL methodologies, combined with Oracle best practices and unique tools are simplifying the upgrade process for their customers.
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MORE SPECIFIC TOPICS:
Customer Satisfaction |
Customer Self-Service |
Web-Based Self-Service