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Integrating Unified Communications into Business Applications to Improve Customer Service - Podcast - Expert Podcast
sponsored by IBM
Podcast: | Posted: 24 Nov 2008
Premiered:23 Nov 2008
Speaker:  Don Van Doren, Principal and Co-founder, UniComm Consulting
Summary: UC is not a product or system, but rather a way of envisioning how communications works within an enterprise to support its business goals.
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Mentor Graphics Video Testimonial
sponsored by InQuira Inc
Videocast: | Posted: 20 Oct 2008
Premiered:18 Oct 2008
Speaker:  Tom Floodeen, VP
Summary: In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
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Integrating Unified Communications into Business Applications to Improve Customer Service - Videocast - Expert Webcast
sponsored by IBM
Video: | Posted: 22 Sep 2008
Premiered:19 Sep 2008
Summary: Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
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Supercharging Site Performance for Unmatched Holiday Success
sponsored by Akamai Technologies
Webcast: | Posted: 19 Jun 2008
Premiered:Available On Demand
Speaker:  Pedro Santos, Industry Manager, Commerce
Steve Trimbo, Director, Online Operations
Summary: This webinar is on best practices for optimizing online customer experience, as well as best practices in terms of overall holiday planning.
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