|
|
| Your request for IT Service Centers multimedia returned limited or no results. The request has been expanded to include Contact Centers and Call Centers multimedia.
|
 |
|
|
|
The Value of Customer Insight
sponsored by Siperian, Inc.
 | Webcast: | Posted: 13 Oct 2008
| | Premiered: | Available On Demand | | | Speakers: |
David Loshin, President
Joe DosSantos
|
| |
Summary: |
Check out this webcast to learn how true customer insight removes obstacles and combines data in new ways to make previously hidden trends, interrelationships and influences visible.
| 
|
 |
|
|
Bringing Personalized Financial Services to Farmers - Vendor Webcast
sponsored by Cisco Systems, Inc.
| Videocast: | Posted: 26 Jun 2008
| | Premiered: | 19 Jun 2008 | |
Summary: |
In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.
|
|
 |
|
|
Using Real-Time Information to Improve Contact Center Performance
sponsored by Genesys
 | Podcast: | Posted: 05 May 2008
| | Premiered: | 05 May 2008, 09:00 EDT (13:00 GMT) | | | Speaker: |
Ken Landoline, Program Manager of Customer-Centric Strategies at Yankee Group
|
| |
Summary: |
From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
|
|
 |
|
|  |
|
MORE SPECIFIC TOPICS:
Call Centers |
Contact Centers