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9 Critical Steps in Designing Enterprise-Wide Feedback Systems
sponsored by MarketTools, Inc.
 | White Paper: | Posted: 25 Nov 2009
| | Published: | 24 Nov 2009 | |
Summary: |
This white paper summarizes the benefits of the MarketTools CustomerSat Design Methodology, a proven approach to designing enterprise-wide feedback systems that MarketTools CustomerSat professionals have developed, refined, and perfected over nearly a decade.
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Saving At-Risk Customers and Revenue Through Survey Action Management
sponsored by MarketTools, Inc.
| White Paper: | Posted: 25 Nov 2009
| | Published: | 24 Nov 2009 | |
Summary: |
Read this whitepaper to understand what Survey Action management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.
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Increasing Competitiveness and Reducing Costs in Today's Economy
sponsored by Microsoft Corporation India Pvt Ltd
| White Paper: | Posted: 24 Nov 2009
| | Published: | 24 Nov 2009 | |
Summary: |
This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.
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Selling to the C-Level: How to Convince Company Leaders to Buy
sponsored by ZoomInfo
| White Paper: | Posted: 09 Nov 2009
| | Published: | 09 Nov 2009 | |
Summary: |
This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call.
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A Guide to the Value of Reliable Data in Retail Banking
sponsored by DataFlux Corporation
| White Paper: | Posted: 04 Nov 2009
| | Published: | 02 Nov 2009 | |
Summary: |
Banks need to get smarter, attract the right customers, implement customer level risk management, and implement risk adjusted customer relationship pricing and all of this is dependent on trusted data. This paper examines the impact of unreliable data on retail banks. It then defines the requirements needed to guarantee data reliability in banking.
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The Total Economic Impact Of DMExpress
sponsored by Syncsort
| White Paper: | Posted: 28 Oct 2009
| | Published: | 25 Aug 2008 | |
Summary: |
The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis.
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Streamline Your Business, Accelerate Your Growth: Using an Affordable Application Built for Small Businesses
sponsored by SAP AG
| White Paper: | Posted: 26 Oct 2009
| | Published: | 26 Oct 2009 | |
Summary: |
The SAP® Business One application offers a single, affordable way to manage
your entire business – from sales and customer relationships to financials and operations. Designed specifically for small businesses, it helps you streamline processes, act on timely information, and accelerate profitable growth.
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Beyond Survival: Thriving Through the Turbulence: BI in the Retail Industry
sponsored by SAP America Inc
| White Paper: | Posted: 12 Oct 2009
| | Published: | 31 Mar 2009 | |
Summary: |
Find out how retail organizations are improving the bottom line, by focusing on key tactics designed to facilitate low cost, efficient, customer-centric operations, all of which require integrated enterprise information and analysis capabilities found in business intelligence (BI) environments.
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Make CRM Work the Way Salespeople Do
sponsored by Oracle Corporation
| White Paper: | Posted: 08 Oct 2009
| | Published: | 08 Oct 2009 | |
Summary: |
This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.
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Enterprise, Back-Office Applications Propel our Business: An order management system, payroll and customer call center that connects your organization with customers and employees
sponsored by IBM
| White Paper: | Posted: 01 Oct 2009
| | Published: | 01 Oct 2009 | |
Summary: |
With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems.
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Security in the Call Center: Verifying Customer Identities without the Inconvenience
sponsored by RSA, The Security Division of EMC
| White Paper: | Posted: 25 Sep 2009
| | Published: | 18 Sep 2009 | |
Summary: |
Is securing the Call Center possible without impacting the
customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.
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Business Success in a Dark Market: An Inside Look at How the Fraud Underground Operates
sponsored by RSA, The Security Division of EMC
| White Paper: | Posted: 25 Sep 2009
| | Published: | 08 Sep 2009 | |
Summary: |
The fraud underground is a sophisticated criminal enterprise that operates much like a real-world business. This white paper examines how the fraudster underground operates, the intricate supply chain that supports it, and how it continues to evolve.
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How to write a RFP for Master Data Management: 10 Common Mistakes to Avoid
sponsored by Siperian, Inc.
| White Paper: | Posted: 16 Sep 2009
| | Published: | 01 Sep 2007 | |
Summary: |
Critical master data management (MDM) functionality can be easily overlooked when request for proposals (RFPs) are narrowly focused on a single business data type. Ensure success by avoiding 10 costly mistakes when writing your RFP.
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The Flawed Vision of Customer Data Integration – How to Get it Right the First Time
sponsored by Siperian, Inc.
| White Paper: | Posted: 16 Sep 2009
| | Published: | 16 Sep 2009 | |
Summary: |
The initial goal of Customer Data Integration (CDI) was to create the most reliable customer data for the entire company. We now know that the golden opportunity for CDI lies within Master Data Management and the ability to uncover interactions and understand the relationships that companies have with their customers.
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Customer Relationship Management: The Winning Strategy in a Challenging Economy
sponsored by Microsoft
| White Paper: | Posted: 15 Sep 2009
| | Published: | 08 Apr 2009 | |
Summary: |
In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.
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SEE: Related Topics